Assessor Resource

MSFGN3004
Resolve quality and compliance issues

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency describes the skills and knowledge required to identify actual and potential quality and compliance issues, and plan and implement cost-effective and efficient solutions to resolve those issues.

The unit applies to those resolving routine quality and compliance issues in the fabrication, assembly and installation of blinds, awnings, shutters, security screens and grilles. Resolution of non-routine issues identified in the course of this work is not part of this unit.

Licensing, legislative or certification requirements apply to this unit as roller shutter installers require a building licence in certain States. Relevant state/territory and local government agencies should be consulted to determine necessary certification or licensing for installing roller shutters. Access to construction sites requires certification of general induction training specified by the National Code of Practice for Induction for Construction Work (ASCC 2007).

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

There must be evidence the candidate has completed the tasks outlined in the elements, performance criteria, and foundation skills of this unit, which must include the ability to:

plan and safely and effectively complete checks on five different products or processes relevant to own work in fabricating, assembling, or installing blinds, awnings, shutters, security screens or grilles

recommend and have accepted:

planned solutions to actual or potential quality and compliance issues

planned strategies to evaluate solutions

implement recommended solutions and report on each of the above five resolution processes and their outcomes

avoid backtracking, work flow interruptions and wastage

work with others in a team and use cooperative approaches to optimise productivity.

Three of the above issues must be separate and different quality issues, and two must be separate and different compliance issues.

There must be evidence the candidate has knowledge of:

quality and compliance requirements relating to products and processes being checked in performance evidence:

Australian standards

state and territory legislation and local government regulations

accepted industry good practice

manufacturer specifications

product drawings

key features of product specifications and workplace procedures relating to product and process checks described in performance evidence

work health and safety (WHS), legislative, and workplace requirements relevant to undertaking quality and compliance checks in the performance evidence, including safety data sheets, hazardous and dangerous goods codes and safe operating procedures

workplace procedures relating to:

identifying and resolving quality and compliance issues

communicating and escalating non-compliance issues with required personnel

recording and reporting non-compliance information

safe handling requirements for equipment, products and materials, including use of personal protective equipment

following work instructions and inspection processes to:

minimise the risk of injury to self and others

prevent damage to goods, equipment and products

maintain required production output and product quality

environmental protection requirements relating to disposal of waste material

Assessment must occur in the workplace, or in a simulated environment that reflects workplace conditions and contingencies.

Access is required to:

products and processes in the blinds, awnings, shutters, security screens or grilles sectors relevant to candidate where there are quality and compliance issues, which relate to at least two of the following:

hardware or software quality or compliance issues

user or procedural quality or compliance issues that increase wastage, or unnecessary increase in production or installation time

defective or inappropriate products, materials or equipment

PPE applicable to job requirements

workplace documentation relevant to products and processes being checked, including quality and compliance criteria:

manufacturer and product specifications

relevant and current legislation, regulations, codes and standards

state, territory and local authority policies

colleagues with specialist and higher level experience to whom quality and compliance issues can be escalated.

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

There must be evidence the candidate has completed the tasks outlined in the elements, performance criteria, and foundation skills of this unit, which must include the ability to:

plan and safely and effectively complete checks on five different products or processes relevant to own work in fabricating, assembling, or installing blinds, awnings, shutters, security screens or grilles

recommend and have accepted:

planned solutions to actual or potential quality and compliance issues

planned strategies to evaluate solutions

implement recommended solutions and report on each of the above five resolution processes and their outcomes

avoid backtracking, work flow interruptions and wastage

work with others in a team and use cooperative approaches to optimise productivity.

Three of the above issues must be separate and different quality issues, and two must be separate and different compliance issues.

There must be evidence the candidate has knowledge of:

quality and compliance requirements relating to products and processes being checked in performance evidence:

Australian standards

state and territory legislation and local government regulations

accepted industry good practice

manufacturer specifications

product drawings

key features of product specifications and workplace procedures relating to product and process checks described in performance evidence

work health and safety (WHS), legislative, and workplace requirements relevant to undertaking quality and compliance checks in the performance evidence, including safety data sheets, hazardous and dangerous goods codes and safe operating procedures

workplace procedures relating to:

identifying and resolving quality and compliance issues

communicating and escalating non-compliance issues with required personnel

recording and reporting non-compliance information

safe handling requirements for equipment, products and materials, including use of personal protective equipment

following work instructions and inspection processes to:

minimise the risk of injury to self and others

prevent damage to goods, equipment and products

maintain required production output and product quality

environmental protection requirements relating to disposal of waste material

Assessment must occur in the workplace, or in a simulated environment that reflects workplace conditions and contingencies.

Access is required to:

products and processes in the blinds, awnings, shutters, security screens or grilles sectors relevant to candidate where there are quality and compliance issues, which relate to at least two of the following:

hardware or software quality or compliance issues

user or procedural quality or compliance issues that increase wastage, or unnecessary increase in production or installation time

defective or inappropriate products, materials or equipment

PPE applicable to job requirements

workplace documentation relevant to products and processes being checked, including quality and compliance criteria:

manufacturer and product specifications

relevant and current legislation, regulations, codes and standards

state, territory and local authority policies

colleagues with specialist and higher level experience to whom quality and compliance issues can be escalated.

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify nature and scope of quality and compliance checks to be undertaken on work products and processes 
 
 
 
 
Investigate products and processes and note actual and potential quality and compliance issues in workmanship, process, and materials 
 
 
 
 
Identify and prioritise cost-effective and efficient solutions to resolve identified quality and compliance issues and meet quality, compliance and performance requirements 
 
 
 
 
 
 
Maintain record of substantiated non-compliances 
 
 
 
 
 

Forms

Assessment Cover Sheet

MSFGN3004 - Resolve quality and compliance issues
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSFGN3004 - Resolve quality and compliance issues

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: